Customer Experience Representative - Austin Airport - Enterprise Holdings

Overview

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Experience Represetnative (CXR).

This position has a starting pay of $22 / hr ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

We offer:

• Consistent 40 hour per week schedule
• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• NO Airport Clearence required

Available Schedule (A): 

• Tuesday 4:00pm - 12:00am
• Wednesday 4:00pm - 12:00am
• Thursday 4:00pm - 12:00am
• Friday 4:00pm - 12:00am
• Saturday 4:00pm - 12:00am
• Sunday OFF 
• Monday OFF

Available Schedule (B): 

• Saturday 2:00pm - 10:00pm 
• Sunday 2:00pm - 10:00pm 
• Monday 2:00pm - 10:00pm 
• Tuesday 2:00pm - 10:00pm 
• Wednesday 2:00pm - 10:00pm  
• Thursday OFF 
• Friday OFF

Available Schedule (C): 

• Wednesday 3:00pm - 11:00pm
• Thursday 3:00pm - 11:00pm
• Friday 3:00pm - 11:00pm
• Saturday 3:00pm - 11:00pm
• Sunday 3:00pm - 11:00pm
• Monday OFF
• Tuesday  OFF

Available Schedule (D): 

• Thursday 2:00pm-10:00pm
• Friday 2:00pm-10:00pm
• Saturday 2:00pm-10:00pm
• Sunday 2:00pm-10:00pm
• Monday 2:00pm-10:00pm
• Tuesday OFF  
• Wednesday OFF

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work at least 1 of the schedules listed in the job description