Customer Experience Representative - AD Solutions

We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.

Responsibilities:

• Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.
• Resolving customer issues and complaints in a friendly and efficient manner.
• Providing information, troubleshooting, and technical support to customers.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with service and support teams to ensure customer satisfaction.
• Participating in training sessions to improve product knowledge and customer service skills.
• Communicating with customers to gather feedback on products, services, and needs.
• Documenting and updating customer records.
• Routing and assigning service calls to ensure desired service response times are met.
• Providing regular updates to management on customer feedback, concerns, and issues.
• Collaborating with other departments to ensure that customer needs are being met.
• Participating in team meetings and providing input on ways to improve the customer experience.
• Support internal customers through light housekeeping (opening and closing procedures and restocking supplies).

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Previous experience in customer service or sales preferred.
• Excellent communication skills, both written and verbal.
• Clear and professional speaking voice,
• Strong problem-solving and decision-making skills.
• Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations
• Ability to push, pull and lift up to 25 lbs occasionally.
• Ability to type and operate office technology.

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