Customer Experience Specialist II - DLRdmv

ustomer Experience Specialist

Location:?Roswell, GA Office

DLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers.

Job Overview

The Customer Experience Specialist plays an integral role in the success of DLRdmv and our DLR50 software product. The Operations Specialist will execute out of state title and registration applications that have been submitted by our automobile dealership clients to ensure everything is accurate and meets the applicable state requirements. A successful candidate in this senior role will have vast knowledge of vehicle titling regulations in all 50 states. This position will report to the DLR50 Customer Experience Manager.

Responsibilities and Duties

• Examine documents for accuracy

• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.

• Acts as the voice of the floor and asks the WHY when clarity is needed from leadership

• Support other team members as a subject matter expert.

• Make accurate corrections when needed.

• Report habitual errors to manager.

• Work diligently and accurately to meet personal and team goals.

• Assist with training new team members as needed.

Qualifications

• A minimum of a High School Diploma or equivalent is required.

• Experience working for an out of state titling service highly preferred

• Quality writing and communication skills.

• Attention to detail.

• Ability to work independently.

• Ability to maintain high level of confidentiality.

• Knowledge of Microsoft Systems

• Ability to sit for long periods.

• Team Player.

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmv is an EEO Employer.? We sincerely appreciate your interest and will carefully evaluate your qualifications for employment.? Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.??