Customer Experience Specialist - Township of Pine

Part Time Hours Up To 28 Hours Per Week: Onsite, Flexible, Weekdays, Weekends, Evenings

• $10 Annual Pine Community Center Membership
• Sick Time Benefit
• $13.00 per hour

Summary:

The Customer Experience Specialist role genuinely values the customer experience and positive perception, by persons of all ages and genres, visiting the Pine Community Center. Interactions will include activities such as providing building or property tours, demonstration of fitness equipment and generalized desk responsibilities.

Essential Functions:

Essential functions, as defined under the Americans with Disabilities Act, include but are not limited to the following job functions. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all duties and responsibilities performed by positions in this class.

Essential Duties and Responsibilities

• Displays professionalism, positivity and exceptional customer service;

• Answers multiple communication pathways including phone lines, member portal inquiries, email, fax, and impromptu in-person;

• Seeks to resolve inquiries, problems and diffuses disgruntled conversations;
• Communicate and discuss events, classes, programs and other Community Center offerings;
• Process new and renewal memberships;
• Register members and guests for recreational activities and programs;
• Completes monetary transactions according to process and policy;
• Gains knowledge of fitness equipment to demonstrate use and functionality to members and guests;
• Explains and enforces Community Center and departmental policies and procedures to members and guests;
• Maintains cleanliness and sanitization of work and/or departmental area and equipment;
• Monitors members and guests in assigned work area and/or department for compliance, safety and customer service inquiries;
• Uses integrity and attention to detail to communicate with leadership, regularly, on safety concerns, equipment failure, supply shortage, incidents, observation or witness to inappropriate behavior;
• Regularly monitors security camera activity and reports concerns immediately;
• Participates in company training and meetings;
• Assists with transfer of knowledge to new team members;
• Maintains confidentiality of members, guests and company sensitive information;
• Accepts other duties as assigned.

Other Qualifications

• Adapts easily and quickly to change in job assignment or company initiatives;
• Microsoft Office Product knowledge and able to learn specialized scheduling software;
• Able to operate basic office equipment including coper, fax, computer and phone.
• Reliable, trustworthy and comfortable with independent work atmosphere;
• Prioritization of assigned tasks;

Education and Experience Requirements

• High School Diploma or GED preferred
• 1-year relative experience preferred

Clearance Requirements – Company Sponsored

• FBI Fingerprinting Clearance
• PA Child Abuse History Clearance
• PA Criminal Background Check Clearance
• Mandated Reporter Certification
• CPR & AED Certification – willing to become certified within 3 months

Physical & Mental Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.

Physical Demands:

While performing the duties of this position, the employee is regularly and frequently required to stand, kneel, bend, crouch, walk, stop and talk; read, hear, use hands and fingers, handle, grasp and feel to use equipment; reach with hands and arms, and lift 10 pounds. The specific vision abilities required for this position include close, distance, and peripheral vision abilities and the ability to adjust to focus. The noise level in this position ranges from moderate to loud.

Mental Demands:

While performing the duties of this position, the employee may be required to use written and oral communication skills; observe and interpret situations; read and interpret information, analyze, assess, and report work assignment difficulties; use math and complete simple mathematical tasks; work with constant interruptions; and interact with Township officials, employees, and the public.