Customer Operations Associate - JR-023785-3522 - Life Fitness
Rosemont, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12256662
Join us as we empower the world to work out, creating healthier lives
together.
About the Opportunity:
Our Customer Operations
Associate is responsible for serving the needs and fulfilling the
expectations of Life Fitness customers. The Sales Support Associate will
be the main point of contact for the customer from the acceptance of an
order through its successful delivery and installation. This individual
will manage all aspects of the order to ensure that the customer
receives the right products, at the right location, at the right time,
and is satisfied with the experience of using Life Fitness as a vendor
for fitness equipment.
this is a hybrid position based out of our Global HQ in Rosemont,
IL - M/F remote and T-Th are in-office collaboration days #LI-Hybrid
PRINCIPAL RESPONSIBILITIES:
- Enters, schedules, and makes available to ship all sales orders for
their respective customers accurately and timely.
- Finding Pragmatic Solutions to challenges related to product
availability and lead time violations that risk meeting a
customer's requested timeline.
- Review reports to ensure timely communication with customers at all
required touch points as well as additional provide additional
communication as needed.
- Makes order adjustments in response to changing customer needs,
product changes including UpRev's, phase outs etc.
- Notifies consumer sales team of any order adjustments that the
customer is making.
- Assumes the lead contact role with the customer; resolves any issues
that may impede prompt delivery and successful installation of
customer orders.
- Notifies customer and salesforce of issues that may prevent the
customer from being fully satisfied; works to resolve these issues
in a timely fashion.
- Maintains accurate records of all communication with customers and
sales reps.
- Maintains order attachments and notes in the system to ensure that
reports are accurate and meet supervisory review based upon
departmental standards.
- Keeps abreast of current production schedules, product changes, and
new product instructions as they relate to existing and new customer
orders.
- Participates in the development of procedures for the Customer
Operations function.
- Provides assistance to new employees when needed, fostering a team
environment with a focus on rapid resolution for our customers.
QUALIFICATIONS (Education, Experience & Capabilities):
- Associates degree required; Bachelor's degree preferred.
- 1-3 years in customer service, order management, sales support or
related function.
- Ability to work with a high volume of orders with accuracy and
focus.
- Good time management skills.
- Heightened attention to detail.
- Great sense of urgency on handling customer inquiries and concerns
with regards to their order(s).
- Ability to prioritize when more critical tasks or issues arise.
- Great written and verbal communication skills. Professional style of
communication via e-mail and over the phone.
- Great collaborative and teamwork skills cross-functionally,
including but not limited to transportation, shipping, sales,
delivery & install, credit, etc.
- Great listening skills, empathy and patience while working with
customers.
- Solid decision-making skills.
Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believes in
providing opportunities for further growth and advancement. We encourage
you to test your strengths, push your limits, and unleash your
potential. If you feel the position is right for you, we invite you to
apply. We'll work with you cl sely to support you throughout the hiring
process. If your CV/ resume shows that your skills and experience have
synergy with the job description, then we'll hop on a call to get to
know you and your experience and discuss the position in more detail. If
it's not the right opportunity this time, we'll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All
qualified applicants, including individuals with disabilities and
protected veterans, are encouraged to apply. Life Fitness complies with
all applicable federal, state, and local laws regarding recruitment and
hiring. All qualified applicants are considered for employment without
regard to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, citizenship status, disability, protected
veteran status, or any other category protected by applicable federal,
state, or local laws.
There continues to be a significant increase in phishing attempts across
all industries where fraudsters are impersonating real employees and
sending fictitious job offers to applicants in a scheme to obtain
sensitive information. Please note that Life Fitness will never ask for
your financial information at any part of the interview process,
including the post-offer stage, and will o
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12256662
Join us as we empower the world to work out, creating healthier lives
together.
About the Opportunity:
Our Customer Operations
Associate is responsible for serving the needs and fulfilling the
expectations of Life Fitness customers. The Sales Support Associate will
be the main point of contact for the customer from the acceptance of an
order through its successful delivery and installation. This individual
will manage all aspects of the order to ensure that the customer
receives the right products, at the right location, at the right time,
and is satisfied with the experience of using Life Fitness as a vendor
for fitness equipment.
this is a hybrid position based out of our Global HQ in Rosemont,
IL - M/F remote and T-Th are in-office collaboration days #LI-Hybrid
PRINCIPAL RESPONSIBILITIES:
- Enters, schedules, and makes available to ship all sales orders for
their respective customers accurately and timely.
- Finding Pragmatic Solutions to challenges related to product
availability and lead time violations that risk meeting a
customer's requested timeline.
- Review reports to ensure timely communication with customers at all
required touch points as well as additional provide additional
communication as needed.
- Makes order adjustments in response to changing customer needs,
product changes including UpRev's, phase outs etc.
- Notifies consumer sales team of any order adjustments that the
customer is making.
- Assumes the lead contact role with the customer; resolves any issues
that may impede prompt delivery and successful installation of
customer orders.
- Notifies customer and salesforce of issues that may prevent the
customer from being fully satisfied; works to resolve these issues
in a timely fashion.
- Maintains accurate records of all communication with customers and
sales reps.
- Maintains order attachments and notes in the system to ensure that
reports are accurate and meet supervisory review based upon
departmental standards.
- Keeps abreast of current production schedules, product changes, and
new product instructions as they relate to existing and new customer
orders.
- Participates in the development of procedures for the Customer
Operations function.
- Provides assistance to new employees when needed, fostering a team
environment with a focus on rapid resolution for our customers.
QUALIFICATIONS (Education, Experience & Capabilities):
- Associates degree required; Bachelor's degree preferred.
- 1-3 years in customer service, order management, sales support or
related function.
- Ability to work with a high volume of orders with accuracy and
focus.
- Good time management skills.
- Heightened attention to detail.
- Great sense of urgency on handling customer inquiries and concerns
with regards to their order(s).
- Ability to prioritize when more critical tasks or issues arise.
- Great written and verbal communication skills. Professional style of
communication via e-mail and over the phone.
- Great collaborative and teamwork skills cross-functionally,
including but not limited to transportation, shipping, sales,
delivery & install, credit, etc.
- Great listening skills, empathy and patience while working with
customers.
- Solid decision-making skills.
Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believes in
providing opportunities for further growth and advancement. We encourage
you to test your strengths, push your limits, and unleash your
potential. If you feel the position is right for you, we invite you to
apply. We'll work with you cl sely to support you throughout the hiring
process. If your CV/ resume shows that your skills and experience have
synergy with the job description, then we'll hop on a call to get to
know you and your experience and discuss the position in more detail. If
it's not the right opportunity this time, we'll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All
qualified applicants, including individuals with disabilities and
protected veterans, are encouraged to apply. Life Fitness complies with
all applicable federal, state, and local laws regarding recruitment and
hiring. All qualified applicants are considered for employment without
regard to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, citizenship status, disability, protected
veteran status, or any other category protected by applicable federal,
state, or local laws.
There continues to be a significant increase in phishing attempts across
all industries where fraudsters are impersonating real employees and
sending fictitious job offers to applicants in a scheme to obtain
sensitive information. Please note that Life Fitness will never ask for
your financial information at any part of the interview process,
including the post-offer stage, and will o
Source : Life Fitness