Customer Relations Coordinator - AvaSure

Do you live, sleep, eat and breathe all things customer and technical support? Do you learn quickly and want to help make a difference in the healthcare industry? Would you like to use your skills in a collaborative and fast-paced work environment?

If so, this may be the perfect role for you! Please review the details below and click "Apply" today if this role excites you as a potentially amazing fit!

Position Purpose:

This position with be instrumental in the planning, communication and time management of the ongoing support projects. You will communicate accurate timelines, manage expectations, and coordinate internal resources. This position will be responsible for the customer communication related to ongoing projects. The role requires strong communication, leadership skills, the ability to maintain deadlines, and organization.

Education & Experience:

• High School/ GED required.
• BA/ BS degree Preferred.
• Experience in the health care or medical industry technology
• Excellent communication skills, including issue tracking and communication.
• Ability to thrive in high-pressure environments and willing to provide customer support.
• Working knowledge of IT Support Team operation.
• Effectively communicate technical information to non-technical audiences.
• Strong presentation and relationship management skills.
• Good working knowledge of Office and Reporting Tools.

Responsibilities & Essential Functions:

• Responsible for communicating with customers and coordinating upgrades, and updates.
• Help customers implement services and plan projects.
• Analysis, planning, and development of projects for the support team.
• Defining and communicating clear deliverables to the customers.
• Attend regular technical team meetings to update on status information, and challenges regarding upcoming projects, or timelines.
• Assure prompt and accurate communication regarding client inquiries relating to ongoing projects.

Competencies & Work Style:

• Excellent communication and organizational skills
• Comfort with engaging internal and external customers in a consultative manner
• Ability to create and maintain positive customer relationships
• Strategic thinking and implementation
• Understanding of data and an ability to explain reports
• Ability to manage multiple priorities concurrently
• Customer/Client Focus
• Organizational Skills

Supervisory Requirements

• None

Work Environment & Physical Demands:

• Must be able to sit for much of the workday with periodic walking and/or standing.
• Must be able to work in a home office/office environment
• This position is full-time.
• The position is remote within the U.S. when not traveling.

Benefits & Perks

• AvaSure sponsored Medical, Dental & Vision
• Safe Harbor 401K with Employer Matching up to 4%
• HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
• Flexible Time Off Plan & Paid Holidays
• Parental Leave
• Generous Tuition Assistance & Continuing Education Reimbursement available
• Employee Referral Bonus

Why AvaSure?

As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments for over 1 million patients, with over 50 million live monitoring hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.​

Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.