Customer Relations Specialist - Technical - Winston Industries LLC

Ready to be the hero of the day? As our Customer Relations Technical Specialist, you'll be the go-to problem solver for customers, technicians, and partners. You'll troubleshoot issues, coordinate orders, and even make sure our legendary fryers stay legendary. From handling international invoices to training partners on tech service, you’ll be the human embodiment of "we’ve got this!"

What will I really be doing?

• Answer calls and emails like a customer service ninja—give‘em what they need, fast.
• Troubleshoot technical issues like a pro—because "turn it off and on" only works so many times.
• Handle warranty dispatches and follow-up calls, making sure everyone’s happy (or at least not hangry).
• Process invoices, orders, and shipping—both local and global. International superstar? That’s you.
• Teach the world about our products through manuals, training, and occasional tech wizardry.
• Jump in to help keep Winston running like a well-oiled (or well-fried) machine, and even support the team after hours.
• Be a go-to person, connecting with our customers, partners, sales team, and internal squads to deliver top-notch support.
• Be the unsung hero that keeps things running smoothly!

Qualifications:

• You can troubleshoot like Sherlock Holmes (if he had a thing for foodservice equipment).
• Communication skills that would make your English teacher proud. Bonus points if you can do it in more than one language.
• Prioritizing, multi-tasking, and meeting deadlines? No problem. You thrive in the chaos.
• You’re a self-starter with a “let’s get this done” attitude, plus you actually like people.
• You know your way around computers, databases, and all things Microsoft Office Pro.
• Got mechanical and electrical know-how? Experience with call centers and ticketing systems? Huge bonus points!
• Education? High School diploma or better.
• Work experience? 5+ years of getting stuff done.

Schedule:

• Hours: 8 AM–5 PM Eastern, Monday to Friday (because even heroes need weekends). Occasional overtime and after-hours support are possible.

What the Culture is Like at Winston?

We care about people over profits, and yes, we have fun while making money. We’re not perfect, but we strive to be better every day. Plus, we're all about internal growth, but we're not shy about bringing in fresh insights from the outside when it counts! We are a bit unconventional, so a good sense of humor is a definite plus.

Winston’s Got the Goods (and the People)

Sure, we're global, and our equipment powers some of the biggest restaurant chains around. But we do more than just build top-notch kitchen gear. We’re all about creating cool, innovative solutions for clients both inside and outside the industry. Profit? That’s important, but our team is the real MVP. No stiff, corporate vibes here.

We’re small enough to know your name but big enough to invest in your growth. The usual benefits? Of course—medical, matching 401K, paid vacation, and more. Lots of companies claim to be great places to work, but when we say it, it’s not just lip service. We’re certified as a "Great Place to Work," and the proof is in our culture. Come chat with us, and you’ll see what makes us different.

Education and growth? Absolutely. We don’t just talk the talk. Come see for yourself how we prioritize development and success—starting with caring for people: our customers, partners, and team members. We’re looking for the right person to help us grow. Is that you?

This position description is not intended to be all inclusive. You will be expected to perform the duties as assigned by your immediate supervisor and/or other management or designated staff of the organization as business needs arise. The omission of specific statements of duties does not exclude them from the position. You understand the responsibilities and standards outlined herein will be used as the guideline for informal and formal performance evaluations.