Customer Retention Manager - Grantify

Are you passionate about client relationships and driving customer success? Do you thrive in a dynamic and innovative environment? Do you want to be part of a company that's expanding rapidly and has ambitious growth plans? If so, we want to hear from you!

At Grantify, we're looking for a dedicated Customer Retention Manager to join our team. As a crucial member of our growth team, you'll play a key role in retaining and expanding our client base. You'll be responsible for managing existing subscription products, identifying upselling and cross-selling opportunities, and ensuring high customer satisfaction. Strong sales skills and experience are essential for this role, as you'll be working to maximise revenue and client retention. If you're a proactive problem-solver with a knack for building lasting relationships, keep reading.

Your Mission

• Client Retention: Retain and renew existing clients while proactively addressing issues and delivering exceptional customer support.
• Drive Growth: Identify and pursue opportunities for upselling and cross-selling additional products and services.
• Customer Advocacy: Act as a voice for our clients, gathering feedback to enhance our offerings and ensure satisfaction.
• Portfolio Management: Manage a portfolio of accounts, focusing on at-risk and renewal clients to ensure a smooth renewal process.
• Shape the Department: This is a brand new department we are building, offering you a great opportunity to help shape its direction. Work with us to define what good looks like and establish KPIs together.

Why You’ll Love Working Here

• Impactful Work: Be part of a company making a real difference by helping start-ups secure crucial funding.
• Growth Opportunities: Join a growing company with the potential to expand into a larger renewals team.
• Innovative Environment: Work in a dynamic, cutting-edge space at the forefront of AI and grant funding technology.
• Remote Flexibility: Enjoy the flexibility of remote work, supported by a generous home office setup budget.
• Inclusive Culture: Be part of a diverse and inclusive team that values and respects all perspectives.
• Collaborative Atmosphere: Work alongside passionate and talented colleagues in a supportive and collaborative environment.
• Health and Wellbeing: Benefit from comprehensive private medical insurance and generous leave allowances.
• Exciting Social Events: Participate in fun and engaging company-wide social events, including international trips.
• Continuous Learning: Access opportunities for personal and professional growth through ongoing learning and development initiatives.

What does success in the role look like?

• You will have established long-lasting client relationships and achieved a high retention rate of existing clients whilst gaining positive feedback.
• You will have minimised negative reviews on platforms like Trustpilot.
• You will have resolved issues before they escalate, preventing the need for leadership intervention.
• You will have collected valuable feedback that helps us enhance our products and services.

Who You Are

• Client-focused: You excel in understanding and meeting client needs, ensuring high satisfaction and loyalty.
• Experienced: You have a proven background in customer success, account management, or similar roles, particularly with subscription-based products.
• Organised: You possess strong organisational skills, with the ability to manage multiple clients and deadlines effectively.
• Proactive: You're a problem solver who takes initiative in identifying and addressing client issues.

Your Background

• Experience: Previous experience in customer success, account management, or related roles, ideally with subscription products in the $10k-$60k annual range.
• Remote Work Proficiency: Experience working remotely and independently managing tasks.
• Sales Acumen: Consultative selling style and great at identifying upsell/cross-sell opportunities.

Note: This position is US-based, and applicants must have the right to work in the US.

Perks & Benefits

• Competitive Compensation: Base salary of $60k, OTE to be discussed.
• Generous Leave: 25 days annual leave + bank holidays.
• Health and Wellbeing: Private medical insurance to take care of your health.
• Home Office Support: $1,500 setup budget to create a comfortable workspace.
• Social Events: Quarterly socials for camaraderie and shared experiences. We run a company-wide social. Last year we all went to Barcelona This year we are off to Rome
• Enhanced Parental Leave: Support during significant life moments.

About Grantify

We are a dynamic generative AI start-up that has rapidly grown from a 2-person founding team to a vibrant workforce of over 100, with a strategic expansion into the US market. On average over the past three years, Grantify has doubled in size annually, earning recognition as the 46th fastest-growing company in the UK for 2024.

Our unique AI grant writing platform has successfully raised over $150 million for start-ups, helping businesses across various industries secure substantial government funding, reaching up to seven figures. We simplify the complex landscape of government grants and funding opportunities, enabling technology enterprises to access funds eight times faster than the industry average. We are proud of our 4.8 rating on TrustPilot, reflecting our commitment to exceptional service and results.

Looking ahead, we have ambitious plans to raise $1 billion in funding and become the number one funding launchpad globally. Join us on this exciting journey and be a part of our innovative team shaping the future of funding opportunities.

Hiring Process

• Click Apply
• Video Screening Interview with our Talent Acquisition Manager (45mins)
• 1st Video Interview with a Regional Head of Growth (30mins)
• Final Video Interview/Task with our Head of Growth & CDO/Co-Founder (45mins)
• Offer

The whole process usually takes about 3 weeks end to end, but we’re flexible and will do our best to accommodate timings that will work for you. As you progress through the stages, our Talent Acquisition Manager will share feedback and information on what to expect/prepare for. We aim to provide feedback and/or updates within 72 hours of each step.

Our Commitment to Diversity

At Grantify, we believe in fostering an inclusive environment where diversity is celebrated. We encourage applications from people of all backgrounds and are committed to building a team that reflects a variety of perspectives and skills.

Ready to make an impact? Apply today and help us shape the future of funding opportunities!