Customer Service Agent - WallyPark Airport Parking

Overview

We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

WallyPark’s success is built upon our “motto” exceeding customer expectations, every time”. Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each employee plays a specific role in ensuring our success. We have 10 locations in 8 U.S. cities, including Atlanta (ATL), Denver (DEN), Jacksonville (JAX), Los Angeles (LAX), Orlando (MCO), Philadelphia (PHL), San Diego (SAN) and Seattle (SEA).

Read more about our company by visiting our website: https://www.wallypark.com/ You can officially apply for this job through our Careers page.

Full Time Employee Benefits:

• A Comprehensive Benefits Package with Company Training
• Paid Holidays, Vacation, & Sick Time
• Medical, Dental, Vision and 401(k) savings plan
• Professional Development
• Growth Opportunities 
• Pay rate $17.85/hr
• $1000 Sign On Bonus
• $500 Employee Referral Program

Part Time Employee Benefits:

• Paid Holidays
• Professional Development
• Growth Opportunities 
• Pay rate $17.85/hr
• $1000 Sign On Bonus
• $500 Employee Referral Program

Location:

• 3298 Kettner Blvd. San Diego, CA, 92101. Contact Number: David (619) 452-1538.

Please note: New Hire will be eligible for $1000 Sign On bonus after successful completion of 90 days of active employment.

Qualifications

• HS Diploma or equivalent required.
• Valid/Current Driver's License.
• Cashiering experience, 1-2 years or more prefered.
• Able to calculate and perform basic arithmetic functions in the application of revenue accounting and cash accounting.
• Must have excellent verbal communication skills and basic computer skills.
• Must be able to work in a team environment.
• Able to lift 50lbs or heavier.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsibilities

• Greet and be available to customer for customer service related issues.
• Possess positive customer service skills.
• Must be able to answer inquiries about all rates, services and promotions. 
• Utilize etiquette and professionalism during all customer interactions– phone or in person.
• Accurately process revenue transactions and receive payment by cash or credit card.
• Issue receipts, refunds, credits or change due to customers.
• Accurate data entry of valet claim ticket data.
• Salesmanship skills are required to sell memberships.
• Ability to prepare necessary accounting reports, cashier shift reports, gas reports, service reports (where applicable) and any other required reports or forms.
• Compliance with company rules, policies and standard operating procedures.
• Able to troubleshoot in a fast paced environment.

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.