Customer Service Agents at Definite Cares LLC

Definite Cares LLC is excited to partner with Verizon and expand our team! We are currently looking for high-energy, motivated individuals to join us as Account Executives and Customer Service Agents in Philadelphia and surrounding counties as well as Raleigh, NC, and surrounding counties.

No prior experience is necessary – we will train the right candidates! If you are driven, eager to learn, and want to be part of a growing team, this opportunity is for you. Definite Cares LLC also offers a Leadership Development Program for those looking to grow their careers with us.

Positions Available:

    •    Account Executives

    •    Customer Service Agents

Account Executive Responsibilities:

    •    Identify and target potential customers for Verizon’s internet and wireless services.

    •    Build and maintain relationships with clients, delivering excellent customer service.

    •    Educate customers on the benefits of Verizon’s products, helping them select the best options for their needs.

    •    Exceed sales targets through prospecting, networking, and cold calling.

    •    Stay updated on the latest product and service offerings to ensure accurate customer information.

    •    Participate in our Leadership Development Program to advance your skills and career.

Customer Service Agent Responsibilities:

    •    Handle incoming customer inquiries and support requests via phone, email, or chat.

    •    Resolve customer concerns regarding Verizon’s products and services quickly and effectively.

    •    Provide customers with product education, billing support, and service plan guidance.

    •    Troubleshoot and resolve basic technical issues.

    •    Maintain accurate records of customer interactions using our CRM system.

    •    Collaborate with the sales team to ensure a seamless customer experience.

Qualifications for Both Roles:

    •    Strong communication and interpersonal skills.

    •    Self-motivated, disciplined, and eager to learn.

    •    Ability to work independently and as part of a team.

    •    Customer service or sales experience is a plus, but not required – full training will be provided.

Compensation & Benefits:

    •    Account Executives: Earning potential of $60,000 to $200,000+ based on performance.

    •    Customer Service Agents: Earning potential of $40,000 to $80,000+ based on performance.

    •    Paid Time Off (PTO)

    •    401k

    •    Health Insurance Program

    •    Leadership development opportunities and additional perks for top performers.

If you’re ready to take the next step in your career and join a dynamic team that’s making a difference, apply today!