Customer Service Assistant - Malace HR

MalaceHR is seeking Customer Service Assistants to work in office environment helping clients with work orders for maintenance calls in Charlotte, NC.

Previous experience in data entry, call-center or facility coordinator would be beneficial, but not required.

Schedule: Full time schedule. Monday - Friday, 8:00 am - 5:00 pm. More details upon interview.

Requirement: Previous call center or contact center experience is preferred but not required.

Pay Range: $21.00/hour

Job Summary

Summary: Serves as a customer service representative in a call center and provides work order management support for staff/customers.

Essential Duties and Responsibilities:

• Answers the telephone, responds to customer emails and provides general assistance to customers.
• Reviews and promotes service requests submitted by customers.
• Provides clerical support; maintains files and records.
• Prepares routine correspondence, forms and other documents.
• Collects, verifies, retrieves and enters data.
• Operates standard office equipment.
• Completes project assignments.
• Assists in the preparation and proofing of materials for reports and other publications.
• Interacts effectively with staff, students and faculty while conducting daily workplace duties.
• Communicates with customers to complete work in a cost-effective, efficient and safe manner.
• Maintains a clean and safe work environment.
• Performs other duties as assigned.

INDSJ