Customer Service Associate - Call Center Rep - Standard Heating & Air Conditioning

Embark on an exciting career journey as a full-time Customer Service Associate - Call Center Rep with Standard Heating, Cooling & Plumbing in Birmingham, AL!

WHY WE'RE A GREAT PLACE TO WORK

In order to provide a high level of service, we must attract and retain employees who care about our company, each other, and, most importantly, our customers. We take great pride in being a great place to work! We strive to provide stability, opportunity, and fair compensation to ensure that our employees enjoy their daily work and feel appreciated. We have carried an A+ rating with the BBB since 1963 and were nationally recognized award winners for the past five consecutive years.

YOUR GREAT PAY

• Our Customer Service Associate - Call Center Rep earns competitive pay of $16 to $20 an hour, complemented by enticing monthly bonus opportunities!

OUR GENEROUS BENEFITS

• Blue Cross & Blue Shield health insurance
• Vision and dental insurance
• Paid life Insurance of up to one year's salary
• Short & long-term disability insurance
• 401(k) with company match
• 3-day weekend rotation
• 6 paid holidays
• Continual training
• Family-friendly work environment with up to three weeks of paid vacation

MORE ABOUT US

We are an awesome company that has been providing the highest quality residential and commercial HVAC, plumbing, insulation, and generator services to Birmingham, Mountain Brook, Vestavia Hills, and the surrounding areas for over 75 years. We perform installations, service repairs, and maintenance and pride ourselves on being reliable, affordable, and up-to-date with the most recent technology. We are committed to ensuring that both our residential and commercial customers get the comfort and peace of mind that they deserve.

THE INS AND OUTS OF THIS ROLE

As a Customer Service Associate - Call Center Rep, you'll be the initial point of contact, managing phones, initiating outbound calls, and supporting field teams with parts/equipment acquisition. Your responsibilities span scheduling and confirming appointments, conducting follow-up calls, and adeptly handling invoices. Act as a bridge between clients and departments, ensuring timely resolution, all while maintaining a positive and friendly demeanor. Your sharp attention to detail and stellar communication skills will guarantee our clients' needs are not just met but exceeded, making each workday an engaging and rewarding experience.

All that we need from you is the following:

• 1 year of call center experience
• Excellent communication skills and phone etiquette

WORK SCHEDULE

• Monday through Friday between 8:00 AM and 5:00 PM
• Some Saturday rotations between 7:30 AM and 3:30 PM
• Enjoy the following Friday off when Saturday is worked!

ARE YOU READY TO JOIN OUR TEAM?

Our initial application process is swift, simple, and mobile-friendly. Join us and immerse yourself in a workplace where your skills are not just acknowledged but appreciated, and your career potential knows no limits. We hope you become our essential Customer Service Associate - Call Center Rep!