Customer Service - Varsity Home Service

When you join us at Varsity Home Service, you do not just become a member of our team; you become a member of our family.

Who We Are

Over the past six decades, Varsity Home Service has grown to become Long Island’s premier home service company. We achieve success by using only the best materials and equipment in the industry and providing top-notch workmanship on every single job. We continue to grow because we only hire the best, and our customers love us for the unparalleled value we provide. We’ve been at this for over 60 years here on Long Island. You’ve probably seen our trucks and heard our radio commercials. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and request that you’re the only customer service representative they speak with. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You

Because we offer an extraordinary customer experience, we need top of the line Customer Service Representatives who genuinely care about our customers and look at this opportunity as not just a job but a career.

The Big Task

You will promote customer satisfaction by assisting customers who contact us with a request for service, converting those calls into booked appointments and building a long-lasting rapport.

Key Sub Tasks

• Facilitate communications with customers via various methods of contact provided including telephone (primary), email, or instant message through certain platforms.
• Learn and utilize the call scripts in order to maintain guided control of the conversation. Be authentic when speaking with customers and respond to their situations with empathy.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the dispatcher and/or technicians in the field.
• Record and report the service calls. Maintain and update the customer database with complete and accurate information.
• Assist in administrative duties such as keeping records, sending and receiving correspondence, scheduling, following up with customers, etc.
• Participate in training so that you grow and develop as a professional.

Desired Skills and Experience

Experience:

• Customer Service: 1 year (Preferred)
• Prior experience in the home service industry or knowledge of plumbing/HVAC is a plus.

You would be a great fit if you possess many of the following qualities:

• Positive attitude on life with an upbeat disposition.
• Passionate about helping others.
• Highly motivated, self-starter who is adaptable.
• Strong verbal and written communications.
• Good judgment and decision making.
• Highly organized with exceptional follow-through abilities.
• Strong integrity with advanced social skills and ability to make solid connections.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.

What We Offer

• Highly competitive wages.
• Flexible shift options.
• Paid Time Off – including vacation time, sick days & holidays.
• Health Insurance.
• 401k Retirement Plan with a company match.
• Ongoing first-class training.
• State of the art call center.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Varsity.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds fun and challenging to you, and think you have what it takes, we would love to hear from you!

Equal Opportunity Employer

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