Customer Service- Cashier - Roche Bros. Supermarkets

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane.  This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Pay for this position starts at $15.00 - $20.60 / hour.

1. Must be passionate about people and committed to customer service excellence!
   2. Must be able to work as a team member and interact positively with customers.
   3. Must possess a high standard of integrity and reliability.
   4. Successful completion of e-learnings and department training programs.
   5. Must be able to read, write, speak, and understand English.
   6. Ability to work a schedule based on the business needs of the store location.
   7. Authorized to work within the U.S.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short record
6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
11. Other duties as assigned by management

Secondary Job Functions:
1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.
2. Return shopping carts and hand baskets to the proper location.
3. Assist in training new associates.

Machines, tools, and equipment utilized:

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action:

The continuous movement of the entire body.

Working Conditions: Working environment is inside.