Customer Service Clerk - Women's Wellness - St. Rita's Medical Center - Bon Secours Mercy Health
Lima, OH
About the Job
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Customer Service Representative
_Job Description:_
Coordinate Women’s Wellness workflows by greeting patients, processing orders, directing phone calls, scheduling procedures, registering patients, collecting deposits, assisting patients, families, and physicians
Essential Job Functions
+ Greet patients, physicians, and visitors and answer their inquiries.
+ Provide positive customer service by treating all customers (patients, visitors, physicians) with courtesy and respect and utilizing the “Yes, we can” approach.
+ Evaluate incoming calls and direct them to the appropriate areas within the department.
+ Enter and retrieve data from the hospital, radiology, and mammography information systems.
+ Monitor the waiting room for excessive wait time and investigate with appropriate section, keep the patient informed as to the reason for extended waiting periods.
+ Schedule patients for necessary return appointments into the Central Scheduling software, offer appointment cards if needed.
+ Responsible for maintaining confidentiality for all patient data, including medical history and diagnosis. Responsible for safeguarding sensitive internal information whether written or verbal.
+ Register patients for procedures.
+ Collect deposits as applicable.
+ Responsible for stocking clerical supplies and cleaning area.
+ Proficiently be able to use copy and fax machine.
+ Maintain awareness of comfort and safety needs of patients and others.
+ Work as a “team” with other co-workers and communicate appropriately and effectively.
+ Complete other duties and responsibilities as assigned.
_Education:_
+ High School Diploma or General Education Degree; or 1-3 months related experience and/or training; or equivalent combination of education and experience
_Experience/Skills_
+ Knowledge of hospital and radiology information systems
+ Experience with scheduling and patient registration
+ Communication/interpersonal skills-incumbents must be able to explain instructions to patients and their families, and/or be able to explain departmental or hospital procedures to physicians, employees, visitors, and patients. Communication should be clear and sensitive, but not complex. (i.e.. Appointment scheduling, procedure information, and patient prep)
+ Analytical skills-the ability to gather and interpret data in situations where the information or problems are not difficult or complex (i.e. Maintaining department files and records, diagnosing and performing minor repairs on equipment malfunctions and matching correct diagnosis with orders.)
+ Decision making skills-ability to apply common sense understanding to carry out written and oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Be able to organize work, set priorities and inform supervisor when exceptions need to be made. (i.e. resolving customer conflict, adjusting patient schedule.)
+ Computer skills-works with Windows, Internet/Intranet, and EPIC. Knowledge of HIS, RIS, and PHS
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Customer Service Representative
_Job Description:_
Coordinate Women’s Wellness workflows by greeting patients, processing orders, directing phone calls, scheduling procedures, registering patients, collecting deposits, assisting patients, families, and physicians
Essential Job Functions
+ Greet patients, physicians, and visitors and answer their inquiries.
+ Provide positive customer service by treating all customers (patients, visitors, physicians) with courtesy and respect and utilizing the “Yes, we can” approach.
+ Evaluate incoming calls and direct them to the appropriate areas within the department.
+ Enter and retrieve data from the hospital, radiology, and mammography information systems.
+ Monitor the waiting room for excessive wait time and investigate with appropriate section, keep the patient informed as to the reason for extended waiting periods.
+ Schedule patients for necessary return appointments into the Central Scheduling software, offer appointment cards if needed.
+ Responsible for maintaining confidentiality for all patient data, including medical history and diagnosis. Responsible for safeguarding sensitive internal information whether written or verbal.
+ Register patients for procedures.
+ Collect deposits as applicable.
+ Responsible for stocking clerical supplies and cleaning area.
+ Proficiently be able to use copy and fax machine.
+ Maintain awareness of comfort and safety needs of patients and others.
+ Work as a “team” with other co-workers and communicate appropriately and effectively.
+ Complete other duties and responsibilities as assigned.
_Education:_
+ High School Diploma or General Education Degree; or 1-3 months related experience and/or training; or equivalent combination of education and experience
_Experience/Skills_
+ Knowledge of hospital and radiology information systems
+ Experience with scheduling and patient registration
+ Communication/interpersonal skills-incumbents must be able to explain instructions to patients and their families, and/or be able to explain departmental or hospital procedures to physicians, employees, visitors, and patients. Communication should be clear and sensitive, but not complex. (i.e.. Appointment scheduling, procedure information, and patient prep)
+ Analytical skills-the ability to gather and interpret data in situations where the information or problems are not difficult or complex (i.e. Maintaining department files and records, diagnosing and performing minor repairs on equipment malfunctions and matching correct diagnosis with orders.)
+ Decision making skills-ability to apply common sense understanding to carry out written and oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Be able to organize work, set priorities and inform supervisor when exceptions need to be made. (i.e. resolving customer conflict, adjusting patient schedule.)
+ Computer skills-works with Windows, Internet/Intranet, and EPIC. Knowledge of HIS, RIS, and PHS
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Source : Bon Secours Mercy Health
