HOW YOU WILL MAKE A DIFFERENCE

Actively participate in day-to-day customer service and on-site sales. Handle all aspects of the customer experience, over the phone, in person and in email communication ensuring a high level of satisfaction and technical know-how. Daily activities will be representing all of the company's products and services within the Welding, Gas, and Specialty Gas industry while also staying current with industry regulations, guidelines and compliance for the company.

CK SUPPLYCORE VALUES:

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!

• Driven Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused Knowledgeable, Creative, Problem-Solvers

PRIMARY DUTIES AND RESPONSIBILITIES

As a highly visible and professional ambassador of CK Supply, the Customer Service & Counter Sales position is essential to the business operations.

• Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
• Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
• Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
• Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
• Perform effectively under stress, while maintaining a positive and professional attitude
• Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
• Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
• Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

QUALIFICATIONS/ REQUIREMENTS

• High School Diploma or equivalent, required
• 5 years of customer service experience in same or similar industry, preferred
• Experience within the welding and specialty gas environment is a plus
• Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
• Ability to learn and use computer software programs fast and accurately
• Ability to use a cash register and provide correct change

WHY YOU WILL LOVE WORKING HERE

Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.

CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.

Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun, and rewarding.

• Competitive salary
• Employee and Family owned
• Competitive Medical, Dental, Vision, Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(K) with company match
• 15 Days Paid Time Off

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).