Customer Service Diagnostic Content Developer/Author - NR Consulting LLC
Woodridge, IL
About the Job
Role: Customer Service Diagnostic Content Developer/Author
Location: Woodridge, IL (Onsite)
Type: Contract
Duration: CTH
Mandate Domain: Automotive
Diagnostic tool: EST/SDS/CAN analyzer/ DLB
Job Role
Location: Woodridge, IL (Onsite)
Type: Contract
Duration: CTH
Mandate Domain: Automotive
Diagnostic tool: EST/SDS/CAN analyzer/ DLB
Job Role
- Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
- Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
- Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
- Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
- Hands-on experience with developing customer service fault code diagnostics documentation
- Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
- Understanding of structured authoring (DITA)
- Hands on experience in vehicle electrical/electronic diagnostics
- Knowledge of diagnostics tools used in automobile for vehicle diagnosis
- Experience with service tools and its specifications used for vehicle servicing
- Knowledge of XML and DITA XML authoring using Arbortext
- Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
- Knowledge of CAN communication over OBD
- Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
- Good understanding of Agile environment & alignment to Agile writing principles
- Excellent verbal and written communication skills
- Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
- Knowledge of writing programming procedures to program module parameters using any programming software tool
- The candidate must have bachelor's degree from engineering
- Good Knowledge of Fault code analysis
- Excellent analytical and problem-solving skills
- Ability to communicate effectively across multiple levels of management
- Knowledge of automotive system theory, in any or all the following areas:
- Electronic and electrical fundamentals
- Fault code diagnostics
- Modern automotive systems
Source : NR Consulting LLC
