Customer Service Entry Level - Maplewood Marketing
Hayward, CA
About the Job
Maplewood is a small business in Hayward where we strive to be a reliable and trustworthy ally that always delivers for both our customers, clients and partners. As an Entry Level Customer Service Representative, you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.
Responsibilities:
· Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.
· Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.
· Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.
· Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.
· Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.
· Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.
Qualifications:
· High school diploma or equivalent; some college coursework or degree preferred.
· Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.
· Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
· Strong interpersonal skills and the ability to build rapport and trust with customers.
· Good problem-solving skills and the ability to remain calm and composed under pressure.
Before applying:
· Must be at least 18 years of age
· Must live in Raleigh or surrounding areas
· Must not have any criminal record less than 7yrs agoWe are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply. We will be reaching out regarding your interest, however, please let us know at any time if you are no longer interested in the position.
Responsibilities:
· Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.
· Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.
· Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.
· Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.
· Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.
· Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.
Qualifications:
· High school diploma or equivalent; some college coursework or degree preferred.
· Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.
· Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
· Strong interpersonal skills and the ability to build rapport and trust with customers.
· Good problem-solving skills and the ability to remain calm and composed under pressure.
Before applying:
· Must be at least 18 years of age
· Must live in Raleigh or surrounding areas
· Must not have any criminal record less than 7yrs agoWe are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply. We will be reaching out regarding your interest, however, please let us know at any time if you are no longer interested in the position.
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Source : Maplewood Marketing