Customer Service / Inside Sales Representative - Industrial Supply - SunSource

Essential Functions

• Ability to develop relationships with customers and sales teams
• Take incoming phone calls and emails from customers
• Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary
• Enter customer orders in the ERP system with goal of 100% accuracy
• Quote customers on components as needed and enter all quotes into ERP system or shared directory
• Assist customers in finding components by using product catalogs, web-based catalogs, internal resources
• Expedite customer orders as needed to meet required and promised dates
• Provide solutions to customer needs in a team environment
• Follow-up on quotes as needed
• Assist outside sales when necessary (quoting, expediting, customer visits)
• Continuous development of sales skills to up-sell or additional-sell to customers

Experience, Education and Skills

• H.S. Diploma or GED; Associate degree or better preferred, preference given to Fluid Power programs.
• 2+ years of customer service or inside sales experience.
• Experience in Industrial Distribution or adjacent industry is preferred.
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail, etc.
• Working experience with Trend is a plus.
• Strong analytical, mathematical, and mechanical aptitude is required to be successful in this role.
• Clear and concise verbal and written communication skills
• Ability to work in both team environments and individually
• Ability to multi-task and prioritize work on a regular basis
• Ability to maintain composure under stressful situations
• Excellent time management skills
• Sound judgment and decision-making ability
• Demonstrates integrity and ethical standards

PI248888371