Customer Service, Inside Sales - CK Supply

Job Type: Full-Time, Hourly, Non-Exempt

Reports to: Customer Service Manager

Supervises: None

Revised: 6/5/24

Safety-Sensitive: No

HOW YOU WILL MAKE A DIFFERENCE

An inside sales professional at CK Supply is responsible for answering incoming calls in a friendly and professional manner, assisting customers with their problems and questions, and maintaining customer parameters with their assigned Territory Manager. They monitor account receivable information for their team and discuss product pricing with the Territory Manager. Additionally, they solicit new accounts, work collaboratively with the Territory Manager to boost sales and profitability, and prepare, organize, and execute proposals and quotations. The role also involves attending and participating in customer service meetings, performing counter sales duties as needed, and completing all other assigned tasks.

CK SUPPLY CORE VALUES:

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

PRIMARY DUTIES AND RESPONSIBILITIES

• Answers incoming calls in a friendly, professional manner.
• Assists customers with problems/questions.
• Maintains customer parameters with assigned Territory Manager.
• Monitors account receivable information for assigned team.
• Maintains and discusses pricing of products with assigned Territory Manager.
• Solicits new accounts.
• Works with Territory Manager to increase sales and profitability.
• Prepares, organizes, and executes all proposals and quotations as agreed upon with assigned Territory Manager.
• Attends and participates in customer service meetings.
• Performs duties of Counter Sales as needed.
• All other duties as assigned

QUALIFICATIONS/ REQUIREMENTS

• Must have a high school diploma or equivalent and have at least 1 year of experience working in a position with same or similar duties.
• Must have excellent communication skills in person and by phone.
• Ability to handle diverse individuals and situations in a professional manner.
• Ability to read, count and to write accurately to complete necessary reports.
• Ability to operate cash register and credit card machines while performing duties of Counter Sales.
• Must be computer literate.
• Ability to move and handle merchandise up to 75 lbs. while performing duties of Counter Sales.
• Ability to lift and reach over head to stock store-room merchandise while performing duties of Counter Sales.
• Ability to climb a ladder to stock store-room merchandise while performing duties of Counter Sales.
• Ability to stand for long periods of time while performing duties of Counter Sales.
• Vision correctable to within normal range for reading/analyzing proposals, quotes, checks, etc.

PHYSICAL REQUIREMENTS

• Standing, sitting and/or walking up to 8 hours per day
• Moderate deviation in wrist position
• Both handedness 70%-100% job cycle time
• Moderate visual depth perception
• Slight noise
• Lifting, pushing, or pulling items up to and greater than 60 pounds with good body mechanics and with designated equipment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

CK Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).