Primary Purpose: - To ensure efficient and accurate operations of the Customer Service Department. Provide leadership to ensure standardization and capitalize on synergies throughout the region.
Responsibilities: - Overseeing day-to-day customer service operations
- Overall responsibility for Customer fulfillment and operational excellence at the Carteret Terminal.
- Lead performance improvement initiatives in customer service, teamwork, and communications through mentoring and coaching individuals.
- Document control/records retention
- Direct activities/responses related to abnormal/emergency operating conditions
- Continuously assess Customer Service processes and provide strategy and direction to make improvements.
- Provide overall support to help resolve customer issues.
- Provide support to Customer Service and Dispatch to ensure successful completion of their daily duties.
- Coordinate and work with management to ensure customer requirements are met.
- Manage overall department performance and completion of annual Performance Evaluations.
- Take ownership of monitoring customer services relationship with operations and provide direction as necessary.
- Other duties as assigned.
Minimum requirements and any additional preferred education or training:
• Bachelor’s degree/terminal experience or requisite experience. JOB REQUIREMENTS:
Minimum experience, skills, knowledge, certifications, licenses, competencies, working conditions:
• Supervisory experience.
• Must have solid planning, organizational, and communication skills.
• Must possess a strong customer focus.
• Must have a strong attention detail.
• Must be able to handle multiple tasks.
• Able to work effectively in a fast paced, stressful environment.
• May be required to work additional hours to meet the needs of the terminal.
• Solid knowledge of PC systems and related applications. Preferred experience, skills and knowledge
Above the minimum requirements; not required but advantageous in this position:
• Lawson experience.
• Galahad experience.
• Terminal supervisory experience. Supervisory Responsibility
• Manage Customer Service Department and personnel. EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. |
