Customer Service Manager, Learning & Development - Business Marketing Firm

Our unique and innovative approach to marketing our clients’ products and services has helped us to achieve growth within a highly competitive industry. In today’s dynamic and changing marketplace, the art of verbal communication has been lost. We believe business is simple; acquire new customers and keep them happy. The most effective way for us to market a product or service is by creating long-lasting relationships with customers.

We are one of Fresno’s premier and fastest-growing privately owned and operated consulting firms looking to fill our Customer Service Manager position. Our firm provides customer service retention and sales acquisitions for Fortune 100 clients. We deliver results and quality customer service experiences for our clients. We succeed by taking care of the existing customer base and providing personal care with new customers.

Position Responsibilities:

• Use of sales and marketing techniques
• Customer service relationship building
• New sales acquisitions
• Client branding/marketing
• Account updates
• Full-time Leadership mentoring
• Entry-level management training
• Human resource duties

Management Leadership Development:

• Interviewing
• Sales and marketing training fundamentals
• Team building and mentoring
• Human Resources and administration duties
• Finances
• Accounting

We are currently looking for entry-level individuals with experience in customer service and sales. Due to expansion, we are willing to train highly motivated people into management, customer service, and sales leadership positions. We are seeking individuals who have customer service training and are looking for a place to grow their skills and take their careers to the next level.

Job Requirements:

• 2 or 4-year degree or relevant work experience
• Must be able to work as a team or individually
• Must have strong communication skills
• Ability to prioritize training
• Experience with customer service to clients
• Superior organizational skills - able to manage multiple priorities simultaneously

Candidates with the following skills or experience are encouraged to apply ASAP! Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

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