Customer Service Manager - Compass Group
Omaha, NE 68130
About the Job
The Customer Service Manager is responsible for managing relationships and service for 400 OCS (Office Coffee Service) accounts/customers within their territory (approximately 50 mile radius from Omaha) as well as for the communication to and retention of client accounts. This role reports to a District Manager and will lead a team of 3-4 Route Drivers. Anticipated schedule will be Monday - Friday, 7:00am-4:00/5:00pm. Use of a company vehicle will be provided. Annual bonus potential and generous benefits included! Relocation assistance considered. Entry level applicants welcome to apply!
Key Responsibilities:
- Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drive compliance to merchandising standards
- Assess performance by location through audit reports (Quarterly District Evaluations)
- Customer facing + route supervision
Preferred Qualifications:
- A Bachelor’s degree is preferred; high school diploma/GED required
- Excellent interpersonal skills required
- Valid driver's license is required
- Ability to travel to client sites within assigned region; approximately 40%
- Passionate about providing world class service to our clients and customers
- Coffee / refreshment industry experience a plus
- Management experience in one of the following is preferred: customer service/sales, retail, hospitality
# 1332143
Source : Compass Group
