Customer Service Rep (Bank Teller) PART TIME Mansfield - Sutton Bank

Summary:

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.

Qualifications:

Education: High school diploma or general education (GED). One year of education and/or training beyond high school, preferred. Or equivalent combination of education and experience.

Licenses/Certifications: None.

Experience: One year of related experience and/or training. General PC knowledge. Prior cash handling experience. Previous sales experience preferred.

Essential Functions:

A: Job Specific:

• Greet customers, identify their business needs, complete request and answer questions.
• Research issues and correct discrepancies.
• Accept and process cash item deposits, savings deposits, withdrawals and cash checks.
• Process loan, credit card and utility payments.
• Redeem savings bonds.
• Reconcile night deposits and mailed-in transactions.
• Oversee the vault and ATM when assigned.
• Follow all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
• Complete and process holds/CTR's as required.
• Ensure that all safety and security measures are being maintained at all times. Follow proper dual control measures when required. Complete logs and assist with audits. Maintain the security of personal keys and assigned codes.
• Maintain assigned cash levels. Balance drawer. Research any over and short issues.
• Sell gift cards and other bank services. Identify cross sell opportunities and refer to a Personal Banker for follow-up.
• Utilize back office capture to send transactions to corporate. Reconcile any balancing issues.
• Maintain flexibility in scheduling to work all hours and locations within the market(s) as assigned.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.