Customer Service Rep - CSR - Mast Roofing & Construction

Are you passionate about delivering exceptional customer service? Do you have a knack for professionalism and attention to detail? If so, Mast Roofing and Construction in Oley, PA is on the lookout for a full-time Customer Service Rep - CSR to become an integral part of our hardworking team!

We take pride in offering competitive pay starting at $18 per hour, depending on experience, along with SPIFFS and bonuses. In addition, our construction company provides fantastic benefits like:

• Medical
• Dental
• Vision
• PTO
• Paid holidays and birthdays
• Personalized training
• 100% IRA match up to 3%
• Year-end bonus

Your future starts here - don't wait, apply today!

THE INS AND OUTS OF BECOMING OUR CUSTOMER SERVICE REP - CSR

YOUR ROLE:

Imagine your day as a Customer Service Rep - CSR. It begins with you expertly handling incoming calls from clients, making them feel heard and truly valued. You follow a proven script, skillfully asking the right questions to gather all the necessary details. As you swiftly input information into the computer program, your organizational prowess and efficiency shine through. You're seamlessly scheduling service calls and estimates throughout the day, ensuring that everything runs like clockwork. You also take charge, making outbound calls to confirm appointments and keeping clients informed and delighted. Every interaction leaves a lasting impact, and you can feel the difference you're making!

OUR REQUIREMENTS:

• Excellent communication and customer service skills
• Fantastic phone skills
• Attentive to detail
• Possession of a growth mindset
• Proficient sales and persuasion tactics
• Process follower who values adhering to a well-thought-out process to ensure an excellent client experience

JOIN US AT MAST ROOFING AND CONSTRUCTION

We are a faith-based, family-run full-service residential and light commercial roofing and construction company. For over 27 years, we have built an exceptional reputation as a company that truly cares about the needs of our customers. We rely on our expert training, the best in cutting-edge technology, and our extensive experience to provide the best workmanship and results. We don't just aim to meet our client's expectations; our goal is to exceed them! This is why we have a 100% customer satisfaction guarantee that we honor on every job.

We truly value our great employees and their families! We have an excellent work environment and a positive, fun culture where upward mobility and career development are always on the radar. Bring your winning attitude and ideas to our great business model, so that together we can take Mast Roofing and YOU to even greater levels of success!

Our construction and roofing company is looking for talented individuals like you to join our dedicated team and help us achieve our goals. Don't wait - apply now using our 3-minute initial application! We can't wait to meet you!