Customer Service Rep- Day/Night/Mid-shifts! - Ultimate Staffing Services

Position Title: Support Desk Representative

Support Desk Representatives assist on-site field technicians and liaise with the Deployment team. This role requires flexibility as responsibilities may shift with company and project needs.

Key Responsibilities:

• Provide technical support and handle escalations for field technicians.
• Document installation details and resolve issues as they arise.
• Monitor site progress, escalate concerns, and suggest process improvements.
• Ensure accurate records of incidents and updates.

Requirements:

• High School diploma or equivalent.
• 1+ year of experience in customer service, technical support, or project coordination.
• Strong multitasking, communication, and troubleshooting skills.
• Proficiency in Microsoft Office, especially Excel.
• Flexibility to work varying shifts.

Additional Information:

• Pay: $21/hour
• Shifts: 4 options:
  • 6am-3pm, Monday- Friday
  • 11am-10pm, Monday- Thursday (4-day work week, 10 hour shifts)
  • 6pm-3am, Sunday- Thursday
  • 12am-9am, Monday- Friday
• Location: In-office in Chanhassen, MN
• Type: 4-6 month contract, potential for extension or permanent hire.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.