Customer Service Rep - Wayne Klatt Agency

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required.

Salary Range: $35000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Evenings Off

Hands on Training

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Provide exceptional customer service.

Claims follow up calls.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Uphold the wants and needs of your customers

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Great Customer Service Skills.

Works well with other employees and is a team player with a positive attitude.

Bilingual, fluent in both English and Spanish is beneficial.