Customer Service Rep - Primary Location

Join the Allstate - Kent D Banning Agency, a well-established and reputable insurance agency located in OWENSBORO, Kentucky. As a Customer Service Representative, you'll have the opportunity to be part of a collaborative team dedicated to providing exceptional service to our valued clients.

At our agency, we value the importance of building strong relationships with our clients and exceeding their expectations. You'll play a vital role in assisting clients with their insurance needs, answering inquiries, and providing personalized solutions. Your expertise and friendly approach will ensure a positive customer experience that reinforces our agency's commitment to superior service.

If you are a people-oriented individual who enjoys problem-solving, takes pride in delivering outstanding customer service, and thrives in a fast-paced environment, we invite you to join our team. The Allstate - Kent D Banning Agency is ready to support your career growth and provide you with a fulfilling role in the insurance industry. Apply now to start your journey with us!

Salary Range: $24000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Customer Assistance: Provide prompt and accurate assistance to clients in person, via phone, or through electronic communication.

Policies and Coverage: Educate clients on insurance policies, coverage details, and assist in selecting appropriate options tailored to their needs.

Claims Handling: Initiate and process claims, ensuring efficient and effective resolution for clients.

Documentation and Records: Maintain accurate records of client interactions, policy changes, and other relevant information.

Problem Solving: Address client concerns and provide solutions in a professional and empathetic manner.

Upselling and Cross-Selling: Identify opportunities to offer additional products and services that align with client needs.

Customer Service Experience: Prior experience in a customer service role, preferably in the insurance industry.

Excellent Communication: Strong verbal and written communication skills to effectively interact with clients and colleagues.

Attention to Detail: Ability to accurately process information, maintain records, and follow established procedures.

Organizational Skills: Demonstrated ability to prioritize tasks, multi-task, and manage time effectively.

Positive Attitude: A friendly and positive demeanor that contributes to a welcoming and inviting atmosphere.

Teamwork: Proven ability to work collaboratively and effectively within a team environment.

Insurance Knowledge: Basic understanding of insurance concepts and terminology is preferred.