Customer Service Rep - CSC Serviceworks

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Position Summary:      Bilingual ability to read, write and speak in Spanish is highly desirable - MUST RESIDE IN OR NEAR THE DALLAS/FT. WORTH AREA.

Primarily responsible for providing direct customer service, support analysis and issue resolution. This role will be focused on partnering with the internal teams to resolve customer service needs through proactive customer interactions. This position plays a vital role in ensuring Total Customer Satisfaction through efficient request resolution process

Key Job Responsibilities:

• Provide direct customer support for customers contacting the Customer Support Center
• Coordinate with internal teams as needed to ensure service level commitments are achieved and the customer is communicated to proactively throughout the process
• Build internal/external relationships through exceptional problem solving skills and consistent follow-through
• Involved in problem resolution by effectively communicating with other departments and the customer
• Educate customers on company products and services
• Ensure all interactions with customers (both internal and external) are professional and courteous
• Support customer needs in a timely and consistent manner and model exemplary customer service behaviors, with the customer
• as the primary focus
• Meet performance targets and Customer Service team goals
• Assist with tours for existing and potential customers
• Perform proactive calls (as required) to customers to review service performance and to develop service resolution plans and potential opportunities
• Research billing problems; provide support and training as needed
• Ensure compliance with Federal, State and Local laws, as well as, company policies and procedures
• Ensure data integrity
• Assist in conversions as necessary
• Maintain working partnership with internal teams
• Other duties as assigned, to include Special Projects

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

Required Education & Experience:

• Bilingual ability to read, write and speak in Spanish is highly desirable.  MUST RESIDE IN OR NEAR THE DALLAS/FT. WORTH AREA.
• High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience
• Associate’s degree preferred

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.