Customer Service Rep - Seasonal - Serco North America

Discover this great opportunity to be a part of our Seasonal Emergency Response Team, called upon in the event of a natural disaster.  Serco supports the Federal Emergency Management Agency (FEMA) by employing temporary hires to assist with the delivery of disaster assistance for individuals and households. 

We are seeking dedicated individuals to provide essential customer service support for FEMA’S relief efforts in a virtual 24/7 remote call center with various 40 hour a week shifts available, days, nights and weekends. This role is crucial in helping those affected by disaster and offers a unique opportunity to make a meaningful impact.

You will be a part of a team supported by your Supervisor. This initial assignment is approximately 120 days, with the possibility of extension, and may called upon in the event of other natural disasters. This position is fully remote and will pay a minimum of $17.20 per hour plus Health and Welfare of $4.93 per hour.

 As a Customer Service Representative, you can expect to: 

• Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined FEMA and Serco guidelines.  While the position is remote, the work must be performed within the United States.
• Utilize authorized computer systems to gather and confirm information prompted by incoming calls, a laptop will be provided for your use.
• Interpret speech and/or materials in English and Spanish.
• Be able to provide empathetic, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.

Meet Your Recruiter!

To be successful in this role, you will have:

• The ability to start immediately upon completion of pre-employment requirements.
• A High School diploma.
• 6 months or more of customer service experience.
• Experience working with computers, proficient in Microsoft Office and CRM (Customer Relationship Management) software
• You must have reliable high-speed internet (> 15 mbps) and a defined work area in your home that is reasonably quiet and free of traffic where you can perform confidential phone conversations.
• Must be a US Citizen to be able to obtain your Public Trust Clearance, issued by DHS Department of Homeland Security, which requires the prompt completion of several government forms online and which includes a credit check and other documentation.
• Be able to start training and the position within a week or less after receiving your Public Trust Clearance.
• This position is contingent upon your ability to pass a Serco background check and drug screen.

If you are interested in working with our Seasonal Emergency Response Team and the opportunity to help disaster survivors rebuild their lives - then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

**Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.**

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.