Customer Service Represenative - Acosta Group
St Louis, MO
About the Job
DESCRIPTION
Provides merchandising evaluation via reviewing photos and service order data. Chooses grades that affect the rep’s scorecard. Complete Quality Checks on all new actions each week. Escalates trend to Supervisor. Provides premium customer service, dependable Premium 360 knowledge, and a clear path of resolution and/or escalation via calls from Premium employees and store associates/managers. Assists new employees and peers with daily OSC operations. Other duties as requested.
RESPONSIBILITIES
Provide positive, professional customer service to retail store associates and Acosta merchandisers.
Choose the correct escalation path for unresolved issues or unanswered questions.
Read rep instructions
Read service orders
Grade photos
QUALIFICATIONS
Office or call center experience
High school diploma or equivalent
Soft skills such as teamwork, problem-solving, time management, adaptability, and critical thinking.
Communication skills and emotional intelligence
Computer skills
Read and write English
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Sales
Salary Range: $15.00 - $16.00
Company: Premium Retail Services, LLC
Req ID: 2768
Provides merchandising evaluation via reviewing photos and service order data. Chooses grades that affect the rep’s scorecard. Complete Quality Checks on all new actions each week. Escalates trend to Supervisor. Provides premium customer service, dependable Premium 360 knowledge, and a clear path of resolution and/or escalation via calls from Premium employees and store associates/managers. Assists new employees and peers with daily OSC operations. Other duties as requested.
RESPONSIBILITIES
Provide positive, professional customer service to retail store associates and Acosta merchandisers.
Choose the correct escalation path for unresolved issues or unanswered questions.
Read rep instructions
Read service orders
Grade photos
QUALIFICATIONS
Office or call center experience
High school diploma or equivalent
Soft skills such as teamwork, problem-solving, time management, adaptability, and critical thinking.
Communication skills and emotional intelligence
Computer skills
Read and write English
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Sales
Salary Range: $15.00 - $16.00
Company: Premium Retail Services, LLC
Req ID: 2768
Source : Acosta Group