Customer Service Representative - Dairy Farmers of America

Job Description

Job Description:


· Interacts with customers via the phone.


· Provides information in response to inquiries about accounts, products, and services.


· Handles customer complaints, special orders, or returns in-store or via phone or mail.


· Answers customers' questions regarding product or service and operation or maintenance.


· Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.


· Works independently to resolve customer service and routing issues as they arise.


· Places orders and coordinates order processing.


· Coordinates with Sales and Logistics regarding special deliveries.


· Develop knowledge of all products and customer files, follows through on communications with Sales as needed.


· Advises manager of problems as they relate to our customer’s needs.


· Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.


· Solves problems with desire to produce exceptional results.


· Perform related duties as required.


Requirements

Job Requirements:


· High School Diploma or equivalent.


· Experience preferred, but not required.


· Proficiency in 10 Key Data Entry.


· Ability to handle multiple tasks simultaneously.


· Skill in organization, prioritization, and attention to detail.


· Proper customer service etiquette and follow-up.


· Resolve customer service and routing problems with minimal supervision.


· Prioritize and organize customer orders and maintain files.


· Communicate effectively, both verbally and in writing.


· Experience using Microsoft Office and other computer based applications.


· Excellent verbal/written communication skills.


· Able to maintain excellent attendance.


· Experience leading and following Company Policies, Safety/Security Policies Procedures.


· Strong team player with the ability to work across multiple functions.


· Must be able to pass all medical exams, drug and background checks (including criminal).


An Equal Opportunity Employer