Customer Service Representative - Bilingual (English - Portuguese) - Mirante Agency LLC

Are you looking to grow? So are we! Mirante Agency LLC in DANBURY, Connecticut, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $33000.00 - $38000.00 per year

Annual Base Salary + Bonus Opportunities

Life Insurance

Hands on Training

Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in Epic.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Prospecting and generating new businessthrough leads & referral sources.
• Provide exceptional customer service and support.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Provides on-going support to insurance clients as needed.
• Work independently and as part of a team.

• Bilingual (Portuguese and English)
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Be a fantastic presenter.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Must be highly self-motivated.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Minimum 3-5 years prior sales experience is preferred.
• Previous work experience in sales, marketing, promotions or telemarketing.
• Be equipped with great listening and closing skills.