Customer Service Representative- Billing Specialist at TEKsystems

Description:

Billing Specialist

- will receive charge backs from financial institutions and review internal systems to find trends to ensure problem solving to avoid issues in the future

- review flagged payments governed by Visa, MasterCard, Discover, American Express, and other payment processing services - pull up profile in the system, see why it was flagged, and provide feedback to prevent errors next time

Customer Fraud Specialist

- will support dating website customer - audit profiles for signs of fraud and report in the system

- not responsible for formal reporting of fraud - they will review the profile, do some research in the system to see if there are past notes on a user, indications of fraud like spam photos or inconsistencies in writing, and then submit their findings in the internal system to flag for fraud and removal from site

- takes critical thinking and problem solving, as well as using their best judgement

Qualifications:

- hs diploma or GED

- min 2 years professional office setting experience

- strong customer service and communication

Experience Level:

Entry Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)  

Posting Close Date: 11/11/24

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.