Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities. This is an exciting opportunity as we open our branch in a new market in Columbia, Missouri.

Branch Hours:

Lobby Hours:
M-F 8:30 AM to 4:30 PM
Saturday 9:00 AM to 12:00 PM

Drive-Up:
M-F 7:30 AM to 6:00 PM
Saturday 9:00 AM to 12:00 PM

Job Summary:

The CSR isprimarily responsible for opening new deposit accounts for personal and business customers.The CSRinteracts with current and potential customers in a professional and helpful manner and uses their knowledge of the bank's products and services to satisfy customers' needs, while complying with all banking regulations. The CSR resolvescustomers' account inquiries. The CSR also has the capability to accurately process customers' transactions.

Essential Functions:

• Acquire and maintain knowledge of all bank products and services.
• Promote the bank's products and services based on customers' needs
• Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers' needs
• Prepare all related new account documentation
• Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Answer customers' basic and complex inquiries about their accounts
• Develop and maintain relationships with portfolio of customers
• Find creative ways to provide customers an exemplary customer service experience
• Safely and accurately process customers' transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed
• Issue negotiable items such as cashier's checks as needed
• Complete customers' special requests as needed
• Maintain and balance supply of cash and currency in personal cash drawer as needed
• Comply with bank operations and security procedures
• Maintain confidentiality of customer and bank operations information
• Follow all banking guidelines and regulations
• Stay up to date on all banking regulations relevant to your position and for meeting all deadlines of any assigned training
• Other duties as assigned by supervisor

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High School Diploma or equivalent is required
• Prefer minimum 3-5 years banking or customer service experience
• Years of experience maybe substituted for education requirements or related work experience
• This job requires skills needed in a typical office environment. This included computer skills, communication skills, as well as utilization of office equipment