Customer Service Representative - Belcan

Job Title: Customer Service Representative
Location: Cary, NC
Zip Code: 27513
Start Date: Right Away
Job Type: Contract
Pay Rate: Up to $36.50/hr
Schedule: Hybrid
Keywords: #customerservicejobs #adminjobs


JOB RESPONSIBILITIES:
* Supports agency inventory management for the distribution networks of approximately 30 Agents and 55 products while also providing back-up for the same activity for approximately 25 additional Agents.
* Controls all order management activities associated with the allocation and distribution of agency inventories across all of our distribution centers and agency partners to ensure the optimization of product availability and utilization of resources.
* Collaborate with Agency partners to preload inventory needs
* Performs complex invoicing activities in ERP system for Agent end-user sales.
* Provide financial analysis pertaining to Agent sales status for all transactions
* Work in conjunction with Agency Inventory Reconciliation Team to ensure smooth operations.
* Act as key liaison between Key Account Managers and the Agent Procurement teams ensuring all parties are aligned with directions on goals, programs, initiatives and inventory levels for Agency
* Investigates and addresses issues related to order status, inventory and production issues potentially impacting customer care
* Analyze order management metrics to identify and implement opportunities for improved performance * Open orders, weekly order updates, delivery status, program goals, product outages/shortages, allocations, product phasing, production plans, QOTIF, return analysis and other reports.
* On-board and build relationships with all Agents.
* Manage requirements and protocols to ensure successful operations and a positive Customer Service experience.
* Identify, plan, initiate and manage return campaigns for any impacted Agency product(s).
* Provide support and back-up for the entire customer service organization across all Business Divisions.

REQUIRED QUALIFICATIONS:
* Bachelors Degree with 5+ years OR
* Associates Degree with 10+ years of experience OR
* High School Diploma with 15+ years applicable business experience.
* Microsoft Excel skills
* Invoicing background
* Customer service experience
* Analytics, customer focus, drives results, collaboration, agility and manages complexity is a must
* Outstanding communicator, drives vision and purpose, courage
* Highly organized & analytical
* Customer relationship management skills
* Proficiency in D365 and supply chain operations desired


If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans