Customer Service Representative at Nagler Group
Concord, NH
About the Job
We are seeking a dynamic Customer Service Representative to join our Concord NH based client:
A customer service job within dental insurance typically involves assisting policyholders, and potential clients with various inquiries related to insurance plans. Here are some key responsibilities and skills associated with such a role:
Key Responsibilities:
Send resumes in Word format to jhalsey@naglergroup.com
TNG123
A customer service job within dental insurance typically involves assisting policyholders, and potential clients with various inquiries related to insurance plans. Here are some key responsibilities and skills associated with such a role:
Key Responsibilities:
- Answer questions about coverage, benefits, claims, and dental procedures.
- Assist customers with submitting claims and following up on their status.
- Explain policy details, including premiums, deductibles, and copays.
- Address and resolve customer complaints or issues efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Provide information on preventive care and dental services covered under the policy.
- Collaboration: Work closely with dental providers to facilitate claims and ensure smooth communication.
- Stay updated on policy changes, new services, and industry regulations.
- High school diploma or equivalent (some positions may require an associate's or bachelor's degree).
- 3+ years experience in customer service, preferably in healthcare or insurance.
- Knowledge of dental procedures and terminology is a plus.
Send resumes in Word format to jhalsey@naglergroup.com
TNG123