Customer Service Representative - Symbiotic Services

Job Description:

Are you a standout in customer service, seeking a challenging and rewarding opportunity? Symbiotic Services is recruiting a Customer Service Representative for a well-established leader in the printing industry known for producing top-quality products in cosmetics, personal health care, beverage, food, and dietary supplements markets.

Responsibilities:

• Act as a "Customer Experience Owner" by delivering excellent service and building customer loyalty.
  
• Document and convey comprehensive customer specifications to appropriate departments efficiently, ensuring profitable and effective execution of customer orders.
  
• Serve as a liaison between the company and customers to meet expected outcomes, fostering a mutually beneficial business relationship.
  
• Understand and cater to each customer’s unique needs and business environment.
  

Essential Duties:

• Be the primary representative for assigned customers, enhancing customer loyalty through effective relationship management and handling of daily requests.
  
• Maintain a customer-focused, professional image by adhering to service-level standards.
  
• Offer ideas to improve process efficiency and customer satisfaction, aiming for more efficient order management while maintaining quality.
  
• Manage all customer-related information required to expedite orders, including pricing acknowledgments and customer specification updates.
  
• Work with team leaders on critical initiatives and support various tasks, including handling complaints and resolving payment issues.
  

Experience and Education:

• A high school diploma or equivalent is required.
  
• At least five years of experience in customer service, preferably in the label printing industry.
  
• Experience with Label Traxx software is highly advantageous.
  

Benefits:

• Comprehensive benefits package including health, dental, and vision plans; HSA with employer contributions; 401k with company match.
  
• Generous paid time off including vacation, holidays, and sick leave.
  
• Additional benefits include life insurance, disability coverage, and more.
  

Physical Demands:

• This role requires regular sitting and use of hands, frequent walking, and occasional standing. The employee must occasionally lift items up to 10 pounds.
  

Equal Opportunity Employment:

• Our client is an equal opportunity employer. We base our employment decisions on merit and business needs and are committed to maintaining a diverse and inclusive workforce free from discrimination.
  
• This role offers an exciting opportunity to make a significant impact in a dynamic environment. Join us in delivering exceptional service and developing meaningful customer relationships!
  

A High School Diploma or GED, with one to three years of related experience (or an equivalent combination of education and experience). Basic PC skills, solid math skills, and the ability to read and comprehend detailed documents. Strong communication skills and the ability to follow through with instructions precisely. A proactive mindset, ready to jump in across functions to drive success. The physical capability to meet the demands of a manufacturing environment, including standing for extended periods and occasionally lifting up to 50 lbs.