Customer Service Representative - Joshua Tree Experts
Easton, PA
About the Job
Reports to Department Supervisor
The Customer Service Representative will interact with Joshua Tree Experts clients by addressing inquiries and resolving complaints.
Would you enjoy working for a growing company?
Our clients love us, because we love ensuring they have safe, healthy, and beautiful home environments.
Duties and Responsibilities:
- Communicate effectively with clients via telephone and email to provide support and information on services
- Maintain client accounts and record of client interactions with details of inquires, complaints, or comments
- Collects and enters services for new and existing clients
- Fields client questions and complaints
- Accept payments over the phone
- Follow closing procedures for client-approved services
- Advise Technicians, Crew Leaders, Department Supervisors, Account Managers, and Leadership of changes in services or necessary client information
- Qualify and enter service calls
- Prepare and mail invoices for completed services
- Conduct quality assurance control on client accounts for accuracy and completeness
- Ensure that appropriate actions are taken to resolve client's problems and concerns
- Build and maintain trustworthy relationships with clients
- Enter soil testing information into client's accounts, once received back from testing
- Conduct call-aheads, as assigned
- Performs other related duties as assigned
Required Skills and Abilities:
- Excellent communication skills including active listening
- Excellent ability to multitask and prioritize
- Excellent planning and organizational skills
- Excellent attention to detail
- Excellent ability to remain professional and courteous in adverse situations
- Great decision-making skills
- Ability to think critically and problem-solve
- Ability to persuade
- Ability to adapt and improve
- Must be able to work 40 hours per week
- Must be able to work overtime and weekends, if necessary
- Proficient computer skills with the ability to learn new software
Required Education and Experience:
- High School Diploma or GED
- Minimum 1 year experience in customer service
- Experience in Green Industry is preferred
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
Source : Joshua Tree Experts