Customer Service Representative at TEKsystems
Fontana, CA 92335
About the Job
Description:
INTERNAL: Here are some helpful notes about this role:
Plant is open 4:00 am to 5:00 pm - shifts will stagger - need to be able to work at least 8 hours between 4-5
Hours will be 4am - 5pm M-F with seasonal Saturday's. Saturdays are seasonal and rotate
Pay range: $20-$24
Essential Duties and Responsibilities
Enter customer orders received by email and phone into ERP system
Answer high volume of incoming calls and emails in a timely manner
Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
Communicate effectively with customers related to order status and coordinate with production regarding backordered items
Communicate with sales, finance and operation teams to ensure orders are fulfilled
Develop and maintain product knowledge to support customer needs and provide solutions
Utilize the use of SalesForce to manage customer issues
Verify product load and quantities match purchase order
Review and retrieve documentation for credit department as needed
Issue credits for pallet returns when applicable
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Execute Daily and Business fundamentals
Willing and able to cross-train on other aspects of the customer service process
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Skills:
Customer service, erp system, order entry, answering phones, microsoft office, typing, multi tasking, scanning, salesforce crm, lawson erp, manufacturing industry
Top Skills Details:
Customer service,erp system,order entry
Additional Skills & Qualifications:
Requirements/Education and Experience
High school diploma or GED, or equivalent combination of education, training, and experience
Ability to multi-task, answer phones and enter orders
Ability to read and comprehend simple instructions
Detail oriented, good organizational and problem-solving skills
Manufacturing/industrial environment experience preferred
Lawson/H5 and Salesforce experience preferred
Disqualifiers: jumpy work history, no experience
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
INTERNAL: Here are some helpful notes about this role:
Plant is open 4:00 am to 5:00 pm - shifts will stagger - need to be able to work at least 8 hours between 4-5
Hours will be 4am - 5pm M-F with seasonal Saturday's. Saturdays are seasonal and rotate
Pay range: $20-$24
Essential Duties and Responsibilities
Enter customer orders received by email and phone into ERP system
Answer high volume of incoming calls and emails in a timely manner
Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
Communicate effectively with customers related to order status and coordinate with production regarding backordered items
Communicate with sales, finance and operation teams to ensure orders are fulfilled
Develop and maintain product knowledge to support customer needs and provide solutions
Utilize the use of SalesForce to manage customer issues
Verify product load and quantities match purchase order
Review and retrieve documentation for credit department as needed
Issue credits for pallet returns when applicable
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Execute Daily and Business fundamentals
Willing and able to cross-train on other aspects of the customer service process
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Skills:
Customer service, erp system, order entry, answering phones, microsoft office, typing, multi tasking, scanning, salesforce crm, lawson erp, manufacturing industry
Top Skills Details:
Customer service,erp system,order entry
Additional Skills & Qualifications:
Requirements/Education and Experience
High school diploma or GED, or equivalent combination of education, training, and experience
Ability to multi-task, answer phones and enter orders
Ability to read and comprehend simple instructions
Detail oriented, good organizational and problem-solving skills
Manufacturing/industrial environment experience preferred
Lawson/H5 and Salesforce experience preferred
Disqualifiers: jumpy work history, no experience
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
