Customer Service Representative - Malone Workforce Solutions

**Company: **

Minova – Direct Hire

Position Overview:

Minova is seeking a dedicated and detail-oriented Customer Service Representative to join our Georgetown team. In this pivotal role, you build lasting relationships with clients and facilitate communication between departments, vendors, and customers. If you’re passionate about customer service and thrive in a dynamic environment, we want to hear from you! This is 1st shift typically 7:30a-4:30pm, M-F and Direct Hire.

Key Responsibilities:

• Manage lead-times and provide timely and accurate information to customers
• Product training with team members
• Improve delivery security through production communication
• Facilitate communication between customers, suppliers, and plants regarding changes to orders or delivery times
• Implement methodologies of continually improving business performance
• Eliminate customer order errors
• Maintain documentation and reporting requirements
• Deliver value to Minova and the team
• Identify opportunities for cross selling products

Skills and Qualifications:

• Superior computer skills, including proficiency in MS Word, Excel, and Access databases
• Experience with electronic document monitoring systems
• Minimum High School diploma or equivalent
• 4 to 5 years of experience in a manufacturing environment, preferably related to steel
• Strong collaboration skills and ability to work in a team environment
• Customer-focused with a commercial orientation
• Ability to lead and adapt to change

Why Join Minova?

• Global Leadership: Be part of a company with a long-standing reputation for innovation and excellence in ground support solutions.
• Growth Opportunities: We are committed to your professional development and offer opportunities for training and advancement.
• Team Culture: Work in a supportive environment where your contributions are valued, and teamwork is key.
• Competitive Pay and Schedule: This will be a first shift schedule in Georgetown, KY offering competitive pay and full benefits.

About us:

Minova is a pioneer in providing ground support and geotechnical solutions for the mining, tunneling, and surface ground engineering sectors. With a legacy spanning 140 years, we pride ourselves on delivering innovative, high-quality products backed by unparalleled technical expertise. Our commitment to solving customer challenges has solidified our reputation as an industry leader. At Minova, teamwork is at the heart of our success, we believe that collaboration drives creativity and creates an environment where everyone can contribute their best ideas.

If you are passionate about customer service and are eager to contribute to a team dedicated to excellence, we encourage you to apply. Together, we can uphold Minova’s legacy of quality and innovation.

Malone and Minova Americas are Equal Opportunity Employers.

You should be proficient in:

• Data Analysis and Manipulation
• Industrial and Manufacturing Engineering
• High School / GED
• Microsoft Excel