Customer Service Representative - Stone Alliance Group

Our client is a pioneer in all areas of spray nozzle engineering, manufacturing, and applications. Since 1950 they have put nozzles into deep sea, deep space, and everywhere in between. They have an immediate opening for a Customer Service Representative and are looking for a highly collaborative team member to join the team, in this role you will represent the business to the customer and will play a key role in the success of our client! The team you will join is friendly, collaborative, and entrepreneurial. This role is 100% onsite in Greenfield, MA.

The Customer Service Representative role serves an essential function as the first and primary point of contact with the customers. As a Customer Service Representative, you will be responsible for handling inbound inquiries - this includes, but is not limited to, issuing quotes, entering orders, responding to order fulfillment inquiries and order issues, creating new customer accounts, handling special project inquiries, etc. The Customer Service Representative is often the first contact for a prospective customer and is pivotal for turning a first-time customer into a loyal one. As a Customer Service Representative, you will be a crucial member of the team and will help drive our success.

What You'll Do:

• Serve as the primary point of contact for our customers.
• Connect with the customers through multiple channels, primarily email & phone.
• Process incoming Quote Requests and Orders accurately.
• Field inbound inquiries regarding order status, and any other order/account related issues.
• Work closely with our engineering team to provide technical information and solutions.
• Work cross functionally with multiple departments to resolve customer problems and ensure orders are fulfilled smoothly.
• Have a strong knowledge of all products and services to best assist our customers.
• Ensure customer satisfaction and provide professional customer support with a personal touch.

What You'll Bring:

• At least 2 years of experience in a customer service or client-facing industry, experience in a manufacturing setting is a plus.
• A high attention to detail and strong problem-solving skills.
• The ability to work as a team.
• Excellent organization skills and a proven ability to take initiative.
• Working knowledge of Windows-based operating systems and Microsoft-based software packages. (Outlook, Word, Excel, etc.)
• Familiarity with CRM and/or ERP software is a plus.