Customer Service Representative - Insurance Agency - Primary Location

A local Farmers Insurance Agency in Granada Hills is actively looking. Our office is quickly growing and we need someone to be our next customer service sales representative! Our newest entry level customer service sales representative will be someone who we can train to fit in our office puzzle! Our Customer Service Sales Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

Apply for the position today by completing the form and completing the assessment.

Salary Range: $47000.00 - $75000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Generating insurance quotes.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.
• Work independently and as part of a team.
• Stay up-to-date on industry market trends and best practices.
• Assess and identify the wants and needs of your customer(s) over the phone.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Property and Casualty Licensed required.
• Life, Accident and Health Licensed desired