Customer Service Representative Jobs in Newport Beach CA \ Job Recruiters - Mattson Resources
Newport Beach, CA 92660
About the Job
We are working with a wholesale distributor that is looking to add a Customer Service Representative to their growing team.
Schedule: Monday-Friday 8:30am-5pm
Onsite in Newport BeachÂ
RESPONSIBILITIES
Schedule: Monday-Friday 8:30am-5pm
Onsite in Newport BeachÂ
RESPONSIBILITIES
- Process purchase orders according to customer requirements and inventory requirements in the ERP system
- Obtain order confirmations, tracking, and ETA from suppliers and communicate to the customer
- Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment
- Provide daily support for customers including operations, accounting, and other departments as needed
- Serve as a resource for customers for new products, services, and communication
- Resolve order problems in a timely manner and escalate as needed
- Schedule quarterly business reviews - proactively and regularly meet with customers seeking focused feedback
- Solve discrepancies in invoicing with vendors and customers
- Understand the needs of the customers and ensure that they are properly met by required deadlines
- Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed
- Forecast needs of the customer based on order patterns and trend; Responsible for coordination and communication of regional and national customers
- Be proactive and manage customer expectations; Develop knowledge of suppliers and customer needs and bring solutions that meet customer requirements
- Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
- Manage projects with minimal oversight
- Provide tracking of project activity, progress information, and guidance to customers
- Coordinate closely with other departments for continuity and overall program effectiveness
- Utilize established policies, procedures, systems, and tools to ensure the maximum contribution
- Maintain accurate data and records of Sales Order, Purchase Order, Item Fulfillment, and inventory transactions in NetSuite and SupplyStream
- Continuously identify opportunities for process optimization and efficiency gains within the order fulfillment workflow, implementing improvements as needed.
- Create, lead, and support cross-functional projects and initiatives across various areas of Operations and assist with other operational tasks and projects as needed
- Preferred experience with EDI and support the supply chain team with vendor management
- Minimum 4 years of experience in Customer Service related roles
- Proficiency in Microsoft Office (Word and Excel) and Google Docs
- Experience with Enterprise Resource Planning (ERP) systems
- QuickBooks experience helpful (but not required)
- Proficiency with common customer success and customer relationship management software, such as Hubspot
- Creative and swift problem-solving skills
- Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
- Ability to work independently with minimal supervision and manage multiple, often competing, priorities
- Bachelor's Degree preferred, but not required
- Associates Degree is required
- Medical, Dental, and Vision Insurance
- Vacation and Sick Time
- 1 Floating Holiday or your birthday off
- Holidays
- 401k with employer 3% contribution
- Group term life insurance
- Voluntary life insurance
- Voluntary Short-Term Disability plan
- Office game areas
- Free snacks and drinks
- Gym memberships
Source : Mattson Resources
