Customer Service Representative - TEKsystems

Highlights of the Role

100% Remote | Monday to Friday Schedule | $16.50 an hour

Main Position Details:

• Pay: $16.50
• Location: 100% Remote
• Scheudle: Monday to Friday 8 am to 8 pm EST

Job Duties:

• The Silver Sneakers Member Experience Representative (MER) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.
• The MER handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
• Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures.
• MER’s use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, provide instructions, explain programs, and suggest/promote alternative products or services.
• A majority of the inbound calls are from members that are eligible for a Silver Sneakers program through specific Medicare plans.
• Being able to provide program information to our Medicare population using patience and motivation, while providing high-quality customer service is a requirement.
• Program engagement and education are vital elements to a successful interaction with our members and is highly measured.

Qualifications

• Strong Customer Service Experience
• At least one year in each position held

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.