Customer Service Representative - Addison Group

Job Title: Customer Service Representative

Location: Mentor, OH

Industry: Manufacturing

Pay: $20-$25

About Our Client:

Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use of one of Earth’s most vital resources—water. The company values teamwork, encourages personal and professional growth, and maintains a safe, healthy work environment for all employees.

Job Description:

As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.

Key Responsibilities:

• Accurately enter purchase orders, ensuring alignment with customer expectations regarding material and freight costs.
• Generate, review, and send order acknowledgments to customers.
• Respond to customer and sales staff inquiries about order status, product information, pricing, lead times, and more.
• Handle returned goods authorizations and credit requests.
• Process credit card payments.
• Provide expert customer support through knowledge of the company’s products and applications.
• Manage inbound sales calls and maintain effective communication between customers, management, and sales representatives.
• Prepare and follow up on customer quotations.
• Ensure special orders receive the necessary attention by coordinating with relevant departments.

Qualifications:

• High school diploma or GED required.
• 2+ years of experience in customer service, with experience in data entry or order processing within construction, commercial, or manufacturing industries preferred.
• Strong order entry and Windows Office skills.
• Typing speed of 35 wpm.
• Professional phone etiquette and excellent communication skills.

Additional Details:

This role is ideal for someone who thrives in a fast-paced environment and has a passion for providing excellent customer service.

Perks:

• Opportunities for growth and development.
• A supportive and collaborative work environment.
• The chance to work with a company that values environmental responsibility and employee well-being.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.