Customer Service Representative - Primary Location

Join the energetic team at Allstate - Mullins Insurance Services in New Albany, Ohio as a Customer Service Representative, where your passion for people and exceptional service delivery can shine. We are looking for enthusiastic individuals who thrive in a supportive and dynamic work environment. Our team values positivity, and we invite you to bring your engaging personality to help us enhance every customer interaction. Situated in a vibrant community, our in-office role ensures you are part of a collaborative team working together to provide top-tier service to our valued clients. At Allstate, your dedication will not only help us maintain excellent customer relationships but will also contribute to fostering a welcoming atmosphere where excellence in service is our hallmark. If you are ready to embark on a rewarding career journey with us, let's get started!

Salary Range: $35000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Evenings Off

Responsibilities

Client Interaction: Maintain positive relationships with customers through regular, open communication.

Issue Resolution: Address customer inquiries and concerns with efficiency and empathy, ensuring satisfaction.

Policy Management: Assist in policy revisions and updates, ensuring all information is accurate and current.

Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and resolutions.

Collaboration: Work closely with insurance agents to ensure seamless service delivery.

Feedback Implementation: Gather and communicate customer feedback to improve service offerings.

Educational Background: A high school diploma or equivalent is required. An associate's degree in business or a related field is preferred.

Experience: Previous experience in customer service, preferably within the insurance industry, is an advantage.

Communication Skills: Exceptional verbal and written communication skills are essential for effective client interactions.

Customer Focus: A genuine desire to assist and meet the needs of clients is crucial.

Problem-Solving Skills: Ability to think quickly and solve customer issues efficiently.

Technical Skills: Proficiency in computer systems, with the ability to learn new software quickly.

Organizational Skills: Strong organizational abilities and attention to detail.

Team Player: Ability to work cohesively with a team, fostering a positive work environment.