Customer Service Representative - Noor Staffing Group

Job Title: Customer Service Representative - Bilingual (Chinese, Korean, Bengali, Hindi, Spanish, Russian) with Call Center Experience

Location: NYC - Hybrid

Shift Time: 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night every alternate week of 12-8 PM with flexibility.

Languages Required: English/Spanish/Russian is most needed. English and any of the following: Chinese, Korean, Bengali, Hindi.

Job Type: Full-time

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and efficient manner
• Provide accurate information about products and services
• Resolve customer complaints and issues promptly
• Maintain customer records by updating account information

Requirements:

• Previous experience in a call center environment
• Fluency in English and at least one of the following languages: Chinese, Korean, Bengali, Hindi, Spanish, Russian
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

Work Schedule:

• 2 days in office, 3 days remote (field work not required)
• Rotation on 1 late night every alternate week of 12-8 PM with flexibility