Customer Service Representative at BOTG LLC

We are looking for a Customer Care Advocate in Oriskany, NY (remote) for a 3+ months contract position. Please send me your updated resume and rate expectations at asim@botgsolutions.com.

Job Description:

Position: Customer Care Advocate

Location: Orisdkany, NY (remote)

Duration: 3+ months contract position

Client: Direct Client

**Training Day One will take place in Oriskany, NY - remainder of first week of training will be held virtually via Webex -2nd and 3rd week of training will also be virtual via Webex. Candidates will return to office at the conclusion of classroom training for up to 3 weeks - at conclusion will be remote with one day per month onsite in Oriskany, NY

**Candidates must live a commutable distance to Oriskany, NY campus.

Class start date: 10/07/2024

Required skills:

• High School Diploma or GED equivalent.
• 1 year of experience in customer service customer (includes call center, retail, and restaurants).
• The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
• Home office setting with internet connection (satellite internet is not acceptable)
• Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.

Desired skills:

• Prior Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience handling dental or other types of insurance products.
• Prior experience in a dental office.
• Previous experience with Salesforce is a plus.
• Superb listening skills and professional oral communication skills to inspire trust and accountability.
• Prior experience in a dental office or with dental insurance is a plus.