Customer Service Representative - Port Townsend Paper Corporation

We currently have an opening for a Customer Service Representative to serve as our first point of contact for customers, as well as ov...

Knowledge, Skills and Abilities

Attention to detail and demonstrated ability to follow standard procedures.

Strong analytical thinking, problem solving and critical thinking skills.

Excellent written and verbal communication skills.

Ability to work in both a team and independent environment to service the needs of our customers and internal partners.

Ability to manage multiple high priority tasks effectively.

Ability to work well under pressure in an ever-changing environment while achieving set daily/weekly/monthly objectives.

Demonstrated proficiency in computer systems: Experience using Microsoft Office programs such as Word (to write business correspondence), Excel (for use of spreadsheets, reporting, simple formulas) and Outlook (for internal and external correspondence.)

Required Education

High school graduate or equivalent to (GED), some college preferred.

Required Experience

Minimum 2-years’ experience in customer service and administrative position.

Employment Terms

Normal hours 7am - 4pm, Monday – Friday

Full time, Non Exempt

Salary range: $55,000 - $75,000 DOE.

Excellent benefits package including medical, dental, life, and long-term disability insurance.

2 weeks paid vacation.

9 paid holidays and one paid personal holiday per calendar year.

Retirement plan.

Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning, and support services.

In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Port Townsend Paper Corporation is an equal opportunity employer. We are a drug free workplace.